DELIVERY & TRACKING
Your order delivery
Orders are generally dispatched within 2 days after receipt of payment and are shipped via DHL with tracking and drop-off without signature. If you prefer delivery by DHL Extra with required signature, an additional cost will be applied, so please take this into consideration. However, regardless of the shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized, and your items are well-protected.
Shipment is within 2 days after payment verification
Delivery 5-10 business days from the shipping date
Business days do not include weekends or holidays
Failed Deliveries & Returned Packages
Moi LaRebelle does not cover the return shipping fees, nor the shipping fees for the new delivery to the customer levied by the courier in cases of failed deliveries due to wrong or incorrect address entered by the customer.
Moi LaRebelle is not in charge for all shipping costs in association with returned orders due to failed delivery.
Lost or Stolen Packages
Moi LaRebelle is not responsible for lost or stolen packages. In case a package is lost or stolen, please kindly contact the courier directly to open an investigation. First, when the courier closes the investigation, then we can support you. Kindly note that in some cases a police report may be required by the courier for the investigation.